Good to know

The most important information at a glance

On this page, you will find everything you need to know about reservations, payment methods, general conditions, as well as security measures against coronavirus and much more.


General information

Kindly make your request by email or through our widget on the site.

- Check-in is open from 4:00 pm to 8:00 pm; Check-out is possible from 8:00 am to 10:00 am (you can request a packed lunch at an additional cost which varies according to the size).
- For single rooms, a supplement of € 10 per day is applied.
- Wi-Fi service available and free throughout the hotel.
- Parking is available in front of the hotel, without reservations or additional costs.

Food & Drink

- Full breakfast buffet with different tip of breads, cereals, fruit, cakes, tea and much more, from 8:00 am to 10:00 am.
- Drinks are not included in the half pension price.
- During the low season, only the bed and breakfast meal plan is available.

Well being

- Free access to our wellness oasis with infrared sauna, Turkish bath, whirlpools and relaxation area, from 4:00 pm to 8:00 pm.
- Bathrobes are available at a cost of € 10 each.
- The use of the hot tubs costs € 10 for 18 min.


Terms of payment

- Payments at the hotel can be made in cash (up to a maximum of € 1999.99, in line with current legislation), with Visa, MasterCard, CartaSì or debit cards. We kindly ask you to settle your bill the night before departure.
- Note: In the event of non-occupancy of all the booked beds, the hotel has the right to charge the agreed amount. In addition, the arrival of adults and / or children in excess of the number of people declared at the time of booking will be charged the current rates, without exception.
- In case of early arrival, the guest is required to pay the amount of the extra days spent. In case of early check-out, the payment of an amount equal to 70% of the total price agreed for the unused nights will be required.

Advance payment

We kindly request that you make your reservation in writing by email. This will be considered valid only after paying a deposit equal to 50% of the total agreed amount. This payment can be made by wire transfer or it can be charged to your credit card, with prior written authorization. For online bookings, the credit card details will be stored as a guarantee. In high season, the amount of the stay will be charged immediately to the credit card for reservations and arrivals within 7 days.

Cancellation policy

Up to 31 days before arrival, cancellation is free.
- From 30 to 15 days before arrival, 40% of the total agreed amount will be charged.
- From 14 to 8 days before arrival, 60% of the total agreed amount will be charged.
- From 7 days before arrival, 70% of the total agreed amount will be charged.
The cancellation of the reservation must be notified in writing and acknowledged by both parties, and must be received by the hotel at the latest within the above mentioned prior to the expected arrival date.

Discounts for children

- Up to 2 years: € 15 per day
- From 3 to 7 years: 50% discount
- From 8 to 11 years: 20% discount


Pets are not allowed

Notice on the anti-Covid provisions in force

General information

- We ask all our guests as well as visitors to abide by the rules displayed at the desk.
- Common areas are regularly sanitized with a certified spray system.
- All rooms are ventilated on a regular basis.
- Frequently used items are regularly disinfected by our staff.
- In all common areas and corridors, there are dispensers with hand disinfectant.
- We guarantee a minimum distance of 1m, both between people and between tables.
- All employees are properly trained on sanitation and wear a mask.
- In addition, the general provisions adopted by the Autonomous Province of Bolzano are in force.


Access to the sauna is allowed to our guests, upon reservation at the reception desk. Only guests staying in the same room can use it at the same time. Finally, before each new use, the sauna and relaxation area are thoroughly disinfected.

(This rule is temporary and subject to change.)